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Level 1: Joiner
Posts: 2
Registered: ‎11-11-2018
Accepted Solution

hey

I have not used my top-up voucher. Can I get a refund

i was in the shop i ask the lady for a 3 network top up voucher she give me a 02 voucher i dont know what i have to do to get refund my 10 pound 

Thank you 

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Posts: 94,806
Topics: 543
Solutions: 12,028
Registered: ‎04-04-2012

Re: hey

You need to take it back to the shop you got it from.
They will exchange it for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 2
Registered: ‎11-11-2018

Re: hey

i back to the shop they said they cant refund 

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Posts: 94,806
Topics: 543
Solutions: 12,028
Registered: ‎04-04-2012

Re: hey

Nothing O2 can do either.
It's an error by the shop so they need to fix it.
You could always sell it to someone on O2 I guess?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: hey

Top ups can be a pain to refund. Your best bet is to sell the top up to another O2 user