Solved: Re: hey

kiki · ‎11-11-2018

I have not used my top-up voucher. Can I get a refund

i was in the shop i ask the lady for a 3 network top up voucher she give me a 02 voucher i dont know what i have to do to get refund my 10 pound

Thank you

MI5 · ‎11-11-2018

Nothing O2 can do either.
It's an error by the shop so they need to fix it.
You could always sell it to someone on O2 I guess?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎11-11-2018

You need to take it back to the shop you got it from.
They will exchange it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

kiki · ‎11-11-2018

i back to the shop they said they cant refund

MI5 · ‎11-11-2018

Nothing O2 can do either.
It's an error by the shop so they need to fix it.
You could always sell it to someone on O2 I guess?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎11-11-2018

Top ups can be a pain to refund. Your best bet is to sell the top up to another O2 user

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