Unauthorised access?

[Scotteh]

Got a text from O2 that contained a six digit code for 'retrieving my account'. I did not attempt to retrieve my own account. Should I be worried? Obviously someone has tried to access my account, but only my number received that text... Right?

[jonsie · Accepted solution]

Check all is ok in My O2, change your password and then call customer service on 202 at 8am to query the text.

[MI5]

The text codes are sent to the phone registered on the account as a security measure. No one can reset a password without the code (this is also the reason why these codes can't be received in the Tugo app).
It could have been malicious or accidental but either way the system has blocked access so it's working.

[Bambino]

With the number of scams flying around at the moment, it's always a good idea to double check with customer service before replying to a text or email. Scammers rely on people panicking and having knee-jerk reactions to reply immediately or click on malicious links if they get a message that their account may be compromised. Staying calm and verifying whether the message is legitimate is always the best course of action.

[MI5]

and always go to your web browser and type in your web addresses directly - never click a link in a text or email, for the same reason as stated above.

[Martin-O2]

Hi @Scotteh Welcome to the community! Please come back and let us know the situation once you have spoken to customer services. 

[Curr946]

well, I know that the codes can be bypast in store, as ive done this when I lost my phone and needed a new sim, it was a pain in the rear though, because they needed my bank details, password, security question, inside leg measurement lol. So yeah, the system does work. The staff cant access the account without it.