Transferring ownership

[markvi19]

Hi - I am at the end of my tether in trying to transfer my son's number from my account to his newly created pay monthly account.

In the last 10 days, we have rung 202 four times (120+ minutes) trying to trying to transfer ownership so that he can use his old number instead of the temporary number on his new account; O2 have cut off my own number (since reinstated); we have expected two call backs that have never happened; we have today been in store to be told that it cannot be done in store.

We really don't know what to do next. Submit an official complaint perhaps?

Any suggestions or guidance would be much appreciated. Thanks.

[MI5 · Accepted solution]

@markvi19 

Complaints process here https://www.o2.co.uk/how-to-complain

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks