Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

O2 Switch up Bolt on

Hi. I currently have an account with 2 lines on it for myself and my daughter (31) she has the switch up bolt on and wants to upgrade her phone. She lives in Birmingham and I live in Leeds. Would she be able to go to the O2 store without me and upgra...

Resolved! Travel bolt-ons

I cannot contact customer service in any way - the support service sends me around in circles on an automated reply saying they are too busy - this is after three days- so as to cancel a travel bolt-on - any telephone number or suggestions? Many than...

Signing up a contract, address question in the application form

Dear all,I'd like to change my current tariff and sign a one-year contract to get a chance to use 5G benefits.While I filling in the application form at the O2 website there is a question about my current address and duration of stay there. Since I h...

Resolved! Disney plus activation

HiI have just upgraded and got 6 months free disney plus, but when I tried to activate it, it took me to the disney website which then wanted my payment details. It didn't show a redemption code. Now on my 02 my disney plus extra is shown as active b...

Resolved! Disney plus

I've been unable to start viewing Disney plus,and it's showing monthly subscription in my extras. Can I stop the extra subscription?

Order

I bought airtag 4 pack last week. When can i expect my delivery?

Resolved! disney plus extra

Hello o2 Today (2-10-2023) i did an update and i should have disney+ as an extra but i cannot seem to log inIs there anything i can do? Thank you

Roaming problems in France done all troubleshooting tips still not working.

I have no roaming in France. I can make phone calls but can’t access the internet. Everything worked fine in the uk.I have done the following: turned roaming on, turned off 4G and selected 3G, made sure the apn address was mobile.o2.co.uk, rebooted m...

Given old phone case in order...

Hello, I have recently ordered an iphone 13 pro max leather case from O2, however, upon opening the box I can see that the case is chipped and the leather is used. This case is clearly not new! Usually I have a good experience with O2 when I ordered ...

Resolved! Amazon Music

I’m not able to access my free amazon music? Can someone advise

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