Other Products and Services
Ask the community questions about any other products and services.
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Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 153109 Views
  • 147 replies
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Resolved! New sim

Hi, I'm a 02 customer about to receive a new sim with a different number! I requested the same number as currently have, but it's not happened. Can I get a 02 shop to move my original number to the new sim?TIA

Jack021 by Level 1: Joiner
  • 314 Views
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4G

Hi I can’t get any connection to 4G in Gibraltar am I doing something wrong?

Reg by Level 1: Joiner
  • 402 Views
  • 3 replies
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Delayed delivery

More info (Highlight to read)Hi so I ordered a new phone about 4/5 days ago under the understanding U would receive it the next day and it still hasn’t arrived. I just called customer services and she told me she had raised the issue with the credit ...

Jordan29 by Level 1: Joiner
  • 529 Views
  • 5 replies
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Resolved! Disney plus

Hi,I've upgraded my tariff recently and received an offer for Disney plus free for 3 months, I've activated it on 14th April and I've attempted to watch something today and it looks like my subscription is gone, disney plus website is asking me to re...

Premski by Level 1: Joiner
  • 666 Views
  • 3 replies
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Government emergency SMS

Alert and ready, I was awaiting today's Government emergency SMS message. My wife's phone (EE) pinged/shrieked beautifully. Neither my mobile or tablet (both O2) stirred a muscle. Am I an Expendable Citizen?

Resolved! Porting number but no response

Hi all, I've tried last Thursday to port my wife's phone number to a O2 payg sim (I've not yet credited it, so I hope that doesn't delay it?). I filled the form in and got the website page saying the form was submitted. Since then I've had no emails ...

Tincanx by Level 1: Joiner
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Resolved! sim 1 not provisioned

Can anyone help me??? I've been waiting for nearly a month now for my service to be fixed.I moved to O2 from Tesco Mobile last month, I filled in an online form to keep my old number, it was transferred over normally and I continued to use it on O2 f...

Marshy78 by Level 1: Joiner
  • 1494 Views
  • 7 replies
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No services

Lost phone at beginning of week & contacted o2 to have bar placed on phone, phoned o2 following day as found phone and asked to have bar lifted, they said it would be up to 24 hrs before I could use services again, 24hrs later there was still no chan...

Seang1 by Level 1: Joiner
  • 444 Views
  • 4 replies
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