Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 96143 Views
  • 147 replies
  • 25 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 9387 Views
  • 15 replies
  • 1 kudos

Resolved! PUK1

Hi all, moving my sim card into another phone and it is asking me for my PUK1 code. I entered in my PUK code, created a new PIN number and it failed and ive got 9 more attempts. Apparently my PUK was wrong? Any help?

CianFish by Level 1: Joiner
  • 144 Views
  • 4 replies
  • 0 kudos

Resolved! Unable to open a contract

I am not yet an O2 customer. I've been at my current residence for 3 month and the building itself is only 4 months old. At my local O2 branch I've tried taking out a new contract for the iPhone 13 but I keep getting told my address isn't on their sy...

Dewald by Level 1: Joiner
  • 95 Views
  • 1 replies
  • 0 kudos

Resolved! Sim card

I bought a smartwatch on monthly payment for my partner how do chance the sim number for his own phone number?

Gii by Level 1: Joiner
  • 80 Views
  • 1 replies
  • 0 kudos

Resolved! Upgraded phone

I upgraded my phone last night online, well before 10pm for next day delivery. On the tracking, it has got as far as being processed, has been for over 18hrs now. Anyone know why maybe? Also I've upgraded, am I right in thinking I will still have my ...

Steph21 by Level 1: Joiner
  • 114 Views
  • 1 replies
  • 0 kudos

Resolved! phone replacement

im waiting on my phone replacment was due to be here between 8-12 today they came but my phone wasn't ready and he wasn't hanging around (DPD driver) im still waiting on it he said he would be here after 4 it is now 2.5 hours later im really not happ...

sorcha12 by Level 1: Joiner
  • 86 Views
  • 2 replies
  • 0 kudos

New phone not delivered

I’m not a complainer genuinely but the service I have received has been awful while trying to set up a new phone and contract. I did it all on line, as I upgraded from sim only as part a Black Friday deal. I never received the phone although my O2 ac...

Anyone1 by Level 1: Joiner
  • 267 Views
  • 6 replies
  • 0 kudos

Resolved! New sim not working

Hi, I just upgraded my phone however when I put my sim in, it’s not working. Anyone know how to help?

Kindy by Level 1: Joiner
  • 91 Views
  • 1 replies
  • 0 kudos