EXTRAS

[Curly]

Hi, help please.

I added Amazon Prime as an Extra, having been repeatedly reminded that I hadn't yet chosen an Extra.

Now my account shows I have cancelled my existing 24 month deal (set up in May this year) and taken out a new one INCLUDING a charge for Amazon Prime! It should be free for 12 months.

AND my monthly bill is now either £15.99 or £17.99 depending which part of the website I look at. It should only be £9 per month on my SIM only deal.

[Enlli · Accepted solution]

As we, as customers, cannot access accounts You need to contact O2 on 202 from your handset or

Message O2 on 

 (Facebookhttps://o2uk.co/O2CFB)  

Twitter (https://o2uk.co/O2CTW) or 

Instagram (https://o2uk.co/O2CIG) ,

They should be able to help you.

[Curly]

Thank you. I thought that might be the case but wanted to ask here first.