Surname change

[Harlequins]

I have been trying to change my surname but to no avail... I was given an email address from customer service for correspondencemanagement. And that was sent back... then i sent it to BUSINESSTOO@02 As stated on site ...now that's been sent back. Can someone actually give me an email that works please .

[Bambino]

@Harlequins Please see this link: http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(HomePhone...

[Cleoriff]

@Harlequins

To add to @Bambino's link, the change of name form is here https://www.o2.co.uk/sites/default/files/2018-10/Change-of-name-form.pdf

[jonsie]

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@Cleoriff wrote:

@Harlequins

To add to @Bambino's link, the change of name form is here https://www.o2.co.uk/sites/default/files/2018-10/Change-of-name-form.pdf

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Maybe they need more staff to actually action these online forms.

[MI5]

As the website link also states the same email address that you have already tried, maybe @Martin-O2 can check which email is actually valid currently?

[Harlequins]

Thanks all.
But i do have the form already filled in but it's came back to me last night after floating in cyber space for 2 days.

Apart from ringing 02 and waiting ages to speak to someone who gave me wrong email the first time.. then I used the email address given on the name change page.

Surely technology isn't that hard !

[MI5]

Exactly the reason I tagged @Martin-O2 to check for you. O2 seem to make everything difficult at the moment!

[Cleoriff]

@Harlequins

We had problems with the change of name form last year. It was withdrawn for a while until O2 corrected it and then it worked.

It looks as if there are problems yet again, so we will need to see what @Martin-O2 (one of the community managers) has to say.

@Martin-O2  also needs to check the link given by @Bambino as part of that doesn't work either. The line I've highlighted doesn't actually take you to any form..just refers you to the contact us section

[Martin-O2]

Thanks for the mention on this on @Cleoriff, @MI5! 

I can certainly get someone to look into this for you @Harlequins. I'll need a few details so will drop you a private message so we can talk further. 

[Bambino]

@Harlequins FYI, the link @Cleoriff has provided for the form works. Maybe you can just print that off and send it in by registered mail to the address provided on the form?