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We're making some changes to our services and pricing terms

HNT
Level 1: Joiner
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on ‎13-02-2025 14:15

on ‎13-02-2025 14:15

I received an email on the 3rd February 2025 advising of changes and that I have the right to cancel without cost in 30 days; however, after numerous calls to customer services I am unable to get this done. They feel that this "offer" ended in December 2024. Is there a UK-based customer service agent that I can speak with directly.

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madasaf1sh
Level 78: King of Kings
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on ‎13-02-2025 14:21

on ‎13-02-2025 14:21

@HNT 

 

There is no customer support on this customer to customer community, and o2 have outsourced 99% of Customer Service to offshore call centres. 


All you can do is keep trying or call the Payment Management  on 0800 902 0217

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iPhone 16 Pro Max - o2 and Spusu
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Enlli
Level 69: Guiding Light
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on ‎13-02-2025 14:30

on ‎13-02-2025 14:30

You can try the UK based social media team

Message them on Social Media.

Facebook (https://o2uk.co/O2CFB) ,

X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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