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Level 1: Joiner
Posts: 15
Registered: ‎05-06-2012

Re: Strange text problem

yes getting other peoples except her son now, on EE

Posts: 88,258
Topics: 532
Solutions: 11,435
Registered: ‎04-04-2012

Re: Strange text problem

Ask her to turn off and take sim out, give it a wipe with a dry cloth and then try again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 15
Registered: ‎05-06-2012

Re: Strange text problem

we tried that before

Posts: 70,227
Topics: 547
Solutions: 3,427
Registered: ‎04-01-2009

Re: Strange text problem

Your friend has blocked you. As already explained, she must open messages and then message settings to find the blocked list.

Posts: 16,395
Topics: 293
Kudos: 1,845
Ideas: 6
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Registered: ‎13-08-2008

Re: Strange text problem

@fedupagen Please tell us the make and model of your friends phone then the knowledgeable ones on here can give you good advice 

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Level 1: Joiner
Posts: 15
Registered: ‎05-06-2012

Re: Strange text problem

Its an old Nokia ?? she doesn't like smartphone. she would buy a new model but its no good if something else is causing the problem

Level 1: Joiner
Posts: 15
Registered: ‎05-06-2012

Re: Strange text problem

Mine is  an xperia xz

Posts: 88,258
Topics: 532
Solutions: 11,435
Registered: ‎04-04-2012

Re: Strange text problem

You can still block texts on "old Nokia's"
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Level 1: Joiner
Posts: 15
Registered: ‎05-06-2012

Re: Strange text problem

Yes but I can ring and speak no problem so not blocked just not text

Posts: 88,258
Topics: 532
Solutions: 11,435
Registered: ‎04-04-2012

Re: Strange text problem

Yes but as already explained there may be a separate block list for texts and calls.
You need to check and eliminate by following the advice given to you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)