Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Other Products and Services

Reply
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎16-12-2018

Call forwarding

I can't forward my calls as I do not know my voicemail number. Any help would be appreciated
Highlighted
Posts: 86,863
Topics: 730
Registered: ‎14-01-2013

Re: Call forwarding

[ Edited ]

Hi @Kittykat

Have a look at this thread. Plenty of help in here https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

You need to set youe VM number to 901

Please note, you can only use call forwarding if you are on a pay monthly contract.

If you have problems and Wifi calling on your phone, you need to turn it off ...

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎16-12-2018

Re: Call forwarding

I have tried sending that code but its saying that there is something wrong with my mmi? How do I turn WiFi calling off? Thanks for your help
Highlighted
Posts: 100,634
Topics: 547
Solutions: 12,806
Registered: ‎04-04-2012

Re: Call forwarding

If you just want to turn on voicemail, simply dial 1750 to turn on.
WiFi calling option can be found under your device details in your MyO2.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 86,863
Topics: 730
Registered: ‎14-01-2013

Re: Call forwarding

Hi @Kittykat

Go into My O2 http://www.o2.co.uk/myo2 and check under device details. If wifi calling is on, then turn it off

You can always turn it back on again if you need it.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎16-12-2018

Re: Call forwarding

Cleoriff, I have tried to follow the instructions to turn it off but can not find more in my settings.
Highlighted
Posts: 86,863
Topics: 730
Registered: ‎14-01-2013

Re: Call forwarding

@Kittykat

Have you actually got WiFi calling on your phone? What device is it?

If you haven't got it then it's pointless looking for it.

However, if you DO have it , it will be under DEVICE DETAILS on your phone.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎16-12-2018

Re: Call forwarding

I have the Sony Xperia xz2, yes I do have it but I do not know how to turn it off
Highlighted
Posts: 86,863
Topics: 730
Registered: ‎14-01-2013

Re: Call forwarding

Device details and More.PNG

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 86,863
Topics: 730
Registered: ‎14-01-2013

Re: Call forwarding

[ Edited ]

@Kittykat

If WiFi calling set to ON, then just move the toggle to Off...

All explained for Sony here https://www.o2.co.uk/business/support/network-support/wifi-and-4g-calling

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker