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MobiPlanet Subscription Text!!?

Jay
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Hi,

 

I've just recieved a text message:

 

FreeMsg: Reminder. You are subscribed to MobiPlanet for £4.50 every 7 days from UME until you text STOP MPL to 83463. HELP? 03300535858 help@umelimited.com

 

Is this one to ignore? I've never signed up MobiPlanet (I've neer heard of them) and don't want to confirm my number exists by messaging them back. BUT... I also don't want to be charged £4.50 every days.

 

Any advice?

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jonsie
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jonsie
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Cleoriff
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@Jay

Also contact customer services to place the following 2 bars on your account. It will stop this happening again

  • Bar all Direct to Bill Debits
  • Premium Bar (calls to premium numbers, 090, 070 etc.)

Best of luck and welcome to the forum Welcome

 

Veritas Numquam Perit

Girl in a jacket
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Jay
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Ok, I'll do the above but how can I also be sure this isn't a scam getting me to click on a dodgy link?

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Jay
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Ewww, this is horrible o2 - poor show indeed.

 

When I try to text them STOP, I get the following message:

 

Message Service would like to send a message to 83463.

 

This will cause charges on your mobile account.

 

What to do? Getting quite angry with o2 about this.

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Cleoriff
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@Jay wrote:

Ok, I'll do the above but how can I also be sure this isn't a scam getting me to click on a dodgy link?


It IS a scam @Jay

Sadly you may have clicked on a link which signed you up for this service.

Follow the advice in @jonsie's links above and you will be fine.

Also If you apply for the bars to be put on your account as I suggested, then they wont be able to charge you again.

Veritas Numquam Perit

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Jay
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Looking at the posted solution but it doesn't really tell me what to do.

 

What should I do about the above (my last) message saying I'll be charged?

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Cleoriff
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@Jay

Mobiplanet is part of UME. Contact details here

http://m.uk.mymobiplanet.com/index.cfm?GO=TERMS_CONDITIONS&m=&cpID=&CFID=ab6d6a12-883e-4b30-ab82-5e2...

Send stop to the number given to unsubscribe at any time. For help call 03330035961 or email admin@umelimited.co

You can also contact them on the number or email given. Ask to be refunded and stop further subscriptions.

See another thread here about the same company https://community.o2.co.uk/t5/Pay-Monthly/How-can-I-block-Mobiplanet/m-p/1133983/highlight/true#M152...

Veritas Numquam Perit

Girl in a jacket
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