MobiPlanet Subscription Text!!?

[Jay]

Hi,

I've just recieved a text message:

FreeMsg: Reminder. You are subscribed to MobiPlanet for £4.50 every 7 days from UME until you text STOP MPL to 83463. HELP? 03300535858 help@umelimited.com

Is this one to ignore? I've never signed up MobiPlanet (I've neer heard of them) and don't want to confirm my number exists by messaging them back. BUT... I also don't want to be charged £4.50 every days.

Any advice?

[jonsie · Accepted solution]

Don't ignore, follow the advice here

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

https://payforitsucks.co.uk

[Cleoriff]

@Jay

Also contact customer services to place the following 2 bars on your account. It will stop this happening again

• Bar all Direct to Bill Debits
• Premium Bar (calls to premium numbers, 090, 070 etc.)

Best of luck and welcome to the forum

[Jay]

Ok, I'll do the above but how can I also be sure this isn't a scam getting me to click on a dodgy link?

[Jay]

Ewww, this is horrible o2 - poor show indeed.

When I try to text them STOP, I get the following message:

Message Service would like to send a message to 83463.

This will cause charges on your mobile account.

What to do? Getting quite angry with o2 about this.

[Cleoriff]

---

@Jay wrote:

Ok, I'll do the above but how can I also be sure this isn't a scam getting me to click on a dodgy link?

---

It IS a scam @Jay

Sadly you may have clicked on a link which signed you up for this service.

Follow the advice in @jonsie's links above and you will be fine.

Also If you apply for the bars to be put on your account as I suggested, then they wont be able to charge you again.

[Jay]

Looking at the posted solution but it doesn't really tell me what to do.

What should I do about the above (my last) message saying I'll be charged?

[Cleoriff]

@Jay

Mobiplanet is part of UME. Contact details here

http://m.uk.mymobiplanet.com/index.cfm?GO=TERMS_CONDITIONS&m=&cpID=&CFID=ab6d6a12-883e-4b30-ab82-5e2...

Send stop to the number given to unsubscribe at any time. For help call 03330035961 or email admin@umelimited.co

You can also contact them on the number or email given. Ask to be refunded and stop further subscriptions.

See another thread here about the same company https://community.o2.co.uk/t5/Pay-Monthly/How-can-I-block-Mobiplanet/m-p/1133983/highlight/true#M152...