on 10-06-2019 13:21
Solved! Go to Solution.
on 10-06-2019 13:29
on 10-06-2019 13:29
First thing to do is to try a non O2 sim in the phone. This will confirm if the phone is locked or not.
Please let us know what happens with a different sim and we can go from there.
on 10-06-2019 13:24
It's not a PUK you need.
Please follow the help here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...
on 10-06-2019 13:26
on 10-06-2019 13:29
on 10-06-2019 13:29
First thing to do is to try a non O2 sim in the phone. This will confirm if the phone is locked or not.
Please let us know what happens with a different sim and we can go from there.
on 10-06-2019 13:53
on 10-06-2019 14:00
on 10-06-2019 14:00
Good news - I had a feeling it would be