Solved: Extra charges to phone bill

Lyn1955 · ‎07-06-2019

I pay my sons phone bill but he has been buing google play and microsoft programs. I would like to bar him from doing this as the bill are getting to high. Also premium texts I want barred. How do I go about this.

Lyn

MI5 · ‎07-06-2019

@Lyn1955 You need to call customer services and ask them to place a bar for all direct to bill and charge to mobile charges on the account.

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-06-2019

@Lyn1955 You need to call customer services and ask them to place a bar for all direct to bill and charge to mobile charges on the account.

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-06-2019

If he is running big bills then perhaps he should be on pay as you go

EmilieT · ‎10-06-2019

Hi @Lyn1955, how are you getting on with these bars? Did the advice above help you get everything in order?

Let us know if you need any further help please, and welcome to the forum

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

O2

Extra charges to phone bill

amazon account still controlled by o2

Huawei

4g to 5g sim

Amazon Prime Extra

lost sim