Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Loyalty Reward Not Received

Hi, Any luck with getting your reward ?I have been waiting for my Amazon voucher for over a month, contacted customer services who gave me an email address to contact but despite sending several emails over last couple of weeks I have not had a singl...

Resolved! Outrageous charges

Hello everyone,I recently was in holiday in Turkey. As soon as I landed and I received the text with the charges for roaming I turned my phone back on Airplane mode and now I found out I have to pay for an extra charge of £35 for data used abroad. Ho...

Resolved! UK Voicemail message - ringtones abroad

Hi there,Due to business purposes, I don't want a couple of clients to know I'm abroad while working on a deal. I think that if I put my iPhone on 'Do Not Disturb' it'll place any calls straight to voicemail avoiding a foreign dialling tone to be hea...

Resolved! 02 drive

i wish to pay an instalment. my smartphone was stolen so i need to change contact number too

Resolved! PAC code

Is there any way I could get a PAC code in a written form? I have phoned the O2 and got my PAC number but when I enter it to other network it says the code is invalid. This way Im thinking i might be misunderstanding the number voicemail is saying an...

Resolved! IVA

I had my IVA application accepted today and o2 was listed as one of my creditors. I’m confused regarding the next step of my monthly mobile contracts, do I keep using the sim as normal and just pay monthly for the tariff, or will the sim get cut off ...

Resolved! Extra charges to phone bill

I pay my sons phone bill but he has been buing google play and microsoft programs. I would like to bar him from doing this as the bill are getting to high. Also premium texts I want barred. How do I go about this.Lyn