Solved: Re: Extra charges to phone bill

Lyn1955 · ‎07-06-2019

I pay my sons phone bill but he has been buing google play and microsoft programs. I would like to bar him from doing this as the bill are getting to high. Also premium texts I want barred. How do I go about this.

Lyn

MI5 · ‎07-06-2019

@Lyn1955 You need to call customer services and ask them to place a bar for all direct to bill and charge to mobile charges on the account.

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-06-2019

@Lyn1955 You need to call customer services and ask them to place a bar for all direct to bill and charge to mobile charges on the account.

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-06-2019

If he is running big bills then perhaps he should be on pay as you go

EmilieT · ‎10-06-2019

Hi @Lyn1955, how are you getting on with these bars? Did the advice above help you get everything in order?

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