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Set up of a the fold z phone

Tony81
Level 1: Joiner
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I’ve tried to set my phone up with keeping same number but now none of my phones are working ??? What can I do ??

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MI5
Level 94: Supreme
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@Tony81 

You need to activate the new 5g sim by doing a sim swap Guide: Sim Swap: a mini guide 2017 update 

If you need someone to access your account. it can’t be done from here.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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madasaf1sh
Level 56: Guvnor
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@Tony81 

 

Is this an upgrade or a new contract? 

 

What have you done so far?

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
  • 122155 Posts
  • 609 Topics
  • 18946 Solutions
Registered:

@Tony81 

You need to activate the new 5g sim by doing a sim swap Guide: Sim Swap: a mini guide 2017 update 

If you need someone to access your account. it can’t be done from here.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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