Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Outgoing audio problem due to damage ro local mast

Only within the house, callers cannot hear my voice. Other O2 customers lose reception when approaching the house. It appears that our local phone mast has been damaged in a recent storm. We live in postal address M24 1EX and the O2 website recognise...

Resolved! Scam?

I have received a phone call from someone claiming to be O2 offering 40% discount if I entered a six figure number texted to me. Is this a scam?

Resolved! Cancelling Prime Video

Id like to cancel Prime Video which I got a free trial for when I started my contract.

Resolved! How do I cancel disney plus?

Disney says to come onto 02 website but there is nothing here to cancel it?

Resolved! Spend cap spending

Hello I'd like to have the option to use my mobile payment services I'd like to be able to top up my mr q gambling site I tried to make a mobile boku payment but says i have used my spending linit cap it only allowed me to spend £10 pounds just but m...

Resolved! Contacting 02 nightmare

How long does it take for an 02 advisor to answer the phone ? I have been in a que now for 1 hour 7 mins absolutely taking the biscuit ….

Resolved! internet

How can i enable adult content

Resolved! Un block sim

Hi how do I unlock my phone so I can use a another sim this hasn’t been used for 2 years.

Fraudulent account setup

My family and I have been customers of O2 for around 15years. My mother had a fraudulent account setup for an iPhone 12. We notified O2 in October and were told the fraud team would be in touch within 5working days.We never heard from O2.In November ...

Resolved! When is contract up

When is my contract ending

O2

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