Phone delivery

[Kieran8]

i got told my phone will deliver the next day, it’s Joe the next day and I don’t have a new phone yet.

[Bambino · Accepted solution]

@Kieran8 What you're told and what is reality are two different things.

You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
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