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Jade16
Level 1: Joiner
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on ‎22-10-2021 10:29

on ‎22-10-2021 10:29

Hello, I ordered a new phone contract last night and paid a £230 deposit with having bad credit. Every time I log into my o2 it tells me I’ve not placed an order even though the money is a pending transaction in my bank account & also I’ve had an email to say my order is being processed and I can track it online. Anyone know what’s going on? How I can find out when the phone will be at the shop for me to pick up please. Thank you 

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MI5
Level 94: Supreme
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on ‎22-10-2021 10:33

on ‎22-10-2021 10:33

Hey @Jade16 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147022 Posts
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Registered:

on ‎22-10-2021 10:33

on ‎22-10-2021 10:33

Hey @Jade16 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Jade16
Level 1: Joiner
In response to MI5
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on ‎22-10-2021 10:36

on ‎22-10-2021 10:36

Thank you for helping. I appreciate it 

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MI5
Level 94: Supreme
In response to Jade16
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on ‎22-10-2021 10:49

on ‎22-10-2021 10:49

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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