About phone

[Jade16]

Hello, I ordered a new phone contract last night and paid a £230 deposit with having bad credit. Every time I log into my o2 it tells me I’ve not placed an order even though the money is a pending transaction in my bank account & also I’ve had an email to say my order is being processed and I can track it online. Anyone know what’s going on? How I can find out when the phone will be at the shop for me to pick up please. Thank you 

[MI5 · Accepted solution]

Hey @Jade16 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[Jade16]

Thank you for helping. I appreciate it 

[MI5]

You're welcome