Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 147 replies
  • 25 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

Upgrading on My02

If I ugrade on the app from pay monthly contract to SIM only, will it automatically cancel my old contract? Concerned it will continue charging me for my contract that has ended in Feb.

Aj2000 by Level 1: Joiner
  • 2 replies
  • 0 kudos

unlocking a phone

When I try and enter the details to unlock a old phone locked to the O2 network, it asks for my customer service password, what is this? Does it just want my O2 account password?

Will1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Disney+

Hi, I have a quick query. I am already a subscriber to Disney+ but if I was to upgrade my plan as I am due for one, can I add this deal to my current Disney+ subscription. I have tried to find the answers prior to posting this but haven't, so apologi...

Smitz by Level 1: Joiner
  • 3 replies
  • 0 kudos

cracked screen

Hi my screen is cracked and i need to get it repaired. i have insurenace but can't vivist any of your stores due to closures.. what can i do to get it fixed please [Removed]

Damaged phone

I have damaged my phone,I have 02 insurance which I pay monthly.I cannot find anything on the 02 website to let me enable a claim! It's ridiculous! Can any one help? I've clicked on to my account etc,and it's shows my payment,but nothing anywhere abo...

Sheaven by Level 1: Joiner
  • 3 replies
  • 0 kudos

Internet at home

Hi,I am an nhs worker found positive at Covid-19. My flatmate is leaving and he is taking internet modem with him. I should change house in a couple of week as I couldn’t for my personal situation. I am trying to see if there is any internet box, por...

Dan7 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Free Galaxy Buds Offer

I'm trying to order my free Galaxy buds offer can anyone advise how to do this. I seem not to be able to get them. Can some send a link on how I can pre-order these free buds. Many thanks in advance

Massimo01 by Level 1: Joiner
  • 1 replies
  • 0 kudos