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Mick50 · ‎05-06-2018

Any advice appreciated.

My Samsung A5,now shoes no sim fitted,done the normal,restating,removed and replaced the sim but problem remains.
Any help appreciated

MI5 · ‎05-06-2018

Pop into your nearest O2 shop for a free replacement sim first and see if that fixes it, or call customer services if no store nearby http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-06-2018

Pop into your nearest O2 shop for a free replacement sim first and see if that fixes it, or call customer services if no store nearby http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎05-06-2018

Does the sim work in another phone?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Bambino · ‎05-06-2018

@Mick50 Should a replacement sim not help, contact Samsung directly. Do not use O2 Repair.

http://www.samsung.com/uk/support/

I DO NOT WORK FOR O2

EmilieT · ‎06-06-2018

Hi @Mick50, let us know if either of the advice above helped you get your SIM working, or if you need further help

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Mick50 · ‎06-06-2018

Hi,many thanks for the replies,my wife is going to take the phone into the 02 shop this Friday,I will let you know the update guys (I,m not available to take it myself)

MI5 · ‎06-06-2018

Fingers crossed

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎07-06-2018

Can I make a suggestion, if it turns out to be a phone problem, don't let them send it for repair. Deal directly with Samsung whether they tell you they use the same people as Samsung or not.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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Samsung a5 2017 no sim card

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