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Samsung a5 2017 no sim card

Mick50
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Any advice appreciated.

My Samsung A5,now shoes no sim fitted,done the normal,restating,removed and replaced the sim but problem remains.
Any help appreciated
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MI5
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Pop into your nearest O2 shop for a free replacement sim first and see if that fixes it, or call customer services if no store nearby http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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Pop into your nearest O2 shop for a free replacement sim first and see if that fixes it, or call customer services if no store nearby http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 8
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jonsie
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Bambino
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@Mick50 Should a replacement sim not help, contact Samsung directly. Do not use O2 Repair.

http://www.samsung.com/uk/support/

I DO NOT WORK FOR O2



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EmilieT
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Hi @Mick50, let us know if either of the advice above helped you get your SIM working, or if you need further help smiling

 

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Mick50
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Hi,many thanks for the replies,my wife is going to take the phone into the 02 shop this Friday,I will let you know the update guys (I,m not available to take it myself)
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MI5
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Fingers crossed slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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Can I make a suggestion, if it turns out to be a phone problem, don't let them send it for repair. Deal directly with Samsung whether they tell you they use the same people as Samsung or not.

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