Solved: ALCATEL one touch pixi

Yorky37 · ‎30-05-2018

I recently purchased an ALCATEL one touch pixie.When I log in I keep getting a message flag up which read's"Problem parsing the package",can anyone help please.

MI5 · ‎30-05-2018

Sounds like the phone is trying to do an update of either an app or the firmware, but the update is not compatible with the phones current level of software.
Can you see anything downloading in the notification bar or any other notifications anywhere?
If you can't find what is trying to update, you may have to do a factory reset, but most likely is an old app that is no longer compatible.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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jonsie · ‎30-05-2018

Is this My O2? An app or website error?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎30-05-2018

Sounds like the phone is trying to do an update of either an app or the firmware, but the update is not compatible with the phones current level of software.
Can you see anything downloading in the notification bar or any other notifications anywhere?
If you can't find what is trying to update, you may have to do a factory reset, but most likely is an old app that is no longer compatible.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎31-05-2018

Hi @Yorky37, how are you getting on with this?

Yorky37 · ‎07-06-2018

I did a factory reset as suggested and everything seems fine now.Thanks for your help.

MI5 · ‎07-06-2018

Pleased that sorted it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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