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Level 1: Joiner
Posts: 5
Registered: ‎12-04-2014
Accepted Solution

Samsung a5 2017 no sim card

Any advice appreciated.

My Samsung A5,now shoes no sim fitted,done the normal,restating,removed and replaced the sim but problem remains.
Any help appreciated
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Posts: 93,008
Topics: 541
Solutions: 11,954
Registered: ‎04-04-2012

Re: Samsung a5 2017 no sim card

Pop into your nearest O2 shop for a free replacement sim first and see if that fixes it, or call customer services if no store nearby http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 74,513
Topics: 558
Solutions: 3,474
Registered: ‎04-01-2009

Re: Samsung a5 2017 no sim card

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Level 64: Magistrate
Posts: 13,311
Registered: ‎31-03-2010

Re: Samsung a5 2017 no sim card

@Mick50 Should a replacement sim not help, contact Samsung directly. Do not use O2 Repair.

http://www.samsung.com/uk/support/

I DO NOT WORK FOR O2



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Former Staff
Posts: 5,421
Registered: ‎18-04-2018

Re: Samsung a5 2017 no sim card

Hi @Mick50, let us know if either of the advice above helped you get your SIM working, or if you need further help smiling

 

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Level 1: Joiner
Posts: 5
Registered: ‎12-04-2014

Re: Samsung a5 2017 no sim card

Hi,many thanks for the replies,my wife is going to take the phone into the 02 shop this Friday,I will let you know the update guys (I,m not available to take it myself)
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Posts: 93,008
Topics: 541
Solutions: 11,954
Registered: ‎04-04-2012

Re: Samsung a5 2017 no sim card

Fingers crossed Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 74,513
Topics: 558
Solutions: 3,474
Registered: ‎04-01-2009

Re: Samsung a5 2017 no sim card

Can I make a suggestion, if it turns out to be a phone problem, don't let them send it for repair. Deal directly with Samsung whether they tell you they use the same people as Samsung or not.