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O2 doesn't work in Algarve?

KJ2022
Level 1: Joiner
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on ‎03-10-2024 21:50

on ‎03-10-2024 21:50

Hi,  Every time I visit the Algarve (central/west) my phone doesn't work?  I can receive texts but I can't send texts, make calls or use mobile data?  I contacted O2 twice (in the UK and also whilst in Portugal) and they were unable to resolve my issue.  I changed to a newer sim card but it still doesn't work?  My other phone is ID mobile and that works fine.  Any ideas why it doesn't work?  (Samsung, android.)

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MI5
Level 94: Supreme
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on ‎03-10-2024 22:24

on ‎03-10-2024 22:24

@KJ2022 

Because it's PAYG which seems beyond the capability of O2 to make work abroad.

Many posts on here if you search.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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KJ2022
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on ‎07-10-2024 10:24

on ‎07-10-2024 10:24

OK thanks.

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