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SIM shows as in-use (before it arrived)?

SB4092
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Hi all,

I signed up for another tariff/SIM for a family member (under my existing O2 account) yesterday (20th), and it was dispatched yesterday afternoon (3 PM), and is expected to arrive by Friday (23rd)

 

This morning I received an email at 5 AM (21st) to say that the sim has now been activated.  When I check my O2 account, it says the SIM is being used in an "Alcatel One Touch 1040X" device, even though I haven't received the SIM yet. 

 

Is this normal or something that O2 does to pre-activate SIMs when dispatched?

 

EDIT: I did provide a PAC code (to port a number over from EE) when ordering the new SIM - is the activation and incorrect device details part of that process? Nobody in our family has ever used an Alcatel device

 

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MI5
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@SB4092 

Your sim is activated immediately by O2 so it is ready to use as soon as you receive it.

It may be picking up a device from other products in your MyO2 or it's just a glitch.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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SB4092
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Hi @MI5 ,

I think it must be a glitch (we're all Pixel users) but just wanted to check. Thank you! 😊

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MI5
Level 94: Supreme
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  • 28345 Solutions
Registered:

Welcome @SB4092 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
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