SIM shows as in-use (before it arrived)?
- 5 Posts
- 2 Topics
- 0 Solutions
21-02-2024 12:07 - edited 21-02-2024 12:16
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
21-02-2024 12:07 - edited 21-02-2024 12:16
Hi all,
I signed up for another tariff/SIM for a family member (under my existing O2 account) yesterday (20th), and it was dispatched yesterday afternoon (3 PM), and is expected to arrive by Friday (23rd)
This morning I received an email at 5 AM (21st) to say that the sim has now been activated. When I check my O2 account, it says the SIM is being used in an "Alcatel One Touch 1040X" device, even though I haven't received the SIM yet.
Is this normal or something that O2 does to pre-activate SIMs when dispatched?
EDIT: I did provide a PAC code (to port a number over from EE) when ordering the new SIM - is the activation and incorrect device details part of that process? Nobody in our family has ever used an Alcatel device
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 21-02-2024 12:17
Your sim is activated immediately by O2 so it is ready to use as soon as you receive it.
It may be picking up a device from other products in your MyO2 or it's just a glitch.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 21-02-2024 12:20
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 21-02-2024 12:30
Welcome @SB4092
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

