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Level 1: Joiner
Posts: 3
Registered: ‎16-10-2017
Accepted Solution

ALCATEL one touch pixi

I recently purchased an ALCATEL one touch pixie.When I log in I keep getting a message flag up which read's"Problem parsing the package",can anyone help please.

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Posts: 75,167
Topics: 559
Solutions: 3,480
Registered: ‎04-01-2009

Re: ALCATEL one touch pixi

Is this My O2? An app or website error?

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Posts: 94,271
Topics: 541
Solutions: 12,007
Registered: ‎04-04-2012

Re: ALCATEL one touch pixi

Sounds like the phone is trying to do an update of either an app or the firmware, but the update is not compatible with the phones current level of software.
Can you see anything downloading in the notification bar or any other notifications anywhere?
If you can't find what is trying to update, you may have to do a factory reset, but most likely is an old app that is no longer compatible.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 6,401
Registered: ‎23-07-2014

Re: ALCATEL one touch pixi

Hi @Yorky37, how are you getting on with this? Smiley Happy

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Level 1: Joiner
Posts: 3
Registered: ‎16-10-2017

Re: ALCATEL one touch pixi

I did a factory reset as suggested and everything seems fine now.Thanks for your help.

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Posts: 94,271
Topics: 541
Solutions: 12,007
Registered: ‎04-04-2012

Re: ALCATEL one touch pixi

Pleased that sorted it for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)