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Repair info

Clare95
Level 1: Joiner
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on ‎28-03-2020 17:33

on ‎28-03-2020 17:33

Hello,

 

I have a Huawei P smart which i need to send off fir repair as it has a cracked screen. I have tried contacting 202 and was told from the automated message calls are being prioritsed and my issue isn't important enough. I cant seem to find any information other than this to let O2 know im in need of a repair as my phone is constantly flickering and soon will not be able to be used. Because of corona i am unabe to take it into the shop for repair as all shops are shut and just would like to let somebody know i would like a repair and if i could send it off to the correct people.  Please is there an email address or something i can make contact with to organise a repair. Also for the customer service number does anybody know the calling times they are open, mon-sun? 

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MI5
Level 94: Supreme
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on ‎28-03-2020 17:34

on ‎28-03-2020 17:34

@Clare95 

Contact numbers and opening times here.

Call early morning around 8.00am if you can https://www.o2.co.uk/contactus

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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