1 ACCEPTED SOLUTION
Accepted Solutions
- 13561 Posts
- 108 Topics
- 310 Solutions
It sounds like you weren't actually putting it through as an upgrade, but a new connection.
You are best off visiting a store and upgrading there, you'll be sorted in 10 minutes and can walk out with the phone you want.
You are best off visiting a store and upgrading there, you'll be sorted in 10 minutes and can walk out with the phone you want.
- 13561 Posts
- 108 Topics
- 310 Solutions
It sounds like you weren't actually putting it through as an upgrade, but a new connection.
You are best off visiting a store and upgrading there, you'll be sorted in 10 minutes and can walk out with the phone you want.
You are best off visiting a store and upgrading there, you'll be sorted in 10 minutes and can walk out with the phone you want.
- 133528 Posts
- 843 Topics
- 7624 Solutions
As @viridis says it really is far quicker to go instore and get the model of phone you want there and then. If this isn't an option then you need to ring customer services and speak to someone http://www.o2.co.uk/contactus. Or did you try to upgrade through My O2? http://www.o2.co.uk/myo2
- 154264 Posts
- 658 Topics
- 29425 Solutions
- 98234 Posts
- 616 Topics
- 7248 Solutions
There's no credit check for an upgrade but there would be by taking an additional contract which is what seems to have happened.
