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It sounds like you weren't actually putting it through as an upgrade, but a new connection.
You are best off visiting a store and upgrading there, you'll be sorted in 10 minutes and can walk out with the phone you want.
You are best off visiting a store and upgrading there, you'll be sorted in 10 minutes and can walk out with the phone you want.
- 13536 Posts
- 106 Topics
- 309 Solutions
It sounds like you weren't actually putting it through as an upgrade, but a new connection.
You are best off visiting a store and upgrading there, you'll be sorted in 10 minutes and can walk out with the phone you want.
You are best off visiting a store and upgrading there, you'll be sorted in 10 minutes and can walk out with the phone you want.
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As @viridis says it really is far quicker to go instore and get the model of phone you want there and then. If this isn't an option then you need to ring customer services and speak to someone http://www.o2.co.uk/contactus. Or did you try to upgrade through My O2? http://www.o2.co.uk/myo2
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There's no credit check for an upgrade but there would be by taking an additional contract which is what seems to have happened.
