Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Changing from Pay Monthly to SIM only

My monthly contract is ended and I want to keep my old phone, number and only use text and talk facility - No Data. How can I do this? Can I buy a SIM and just top up by voucher or phone ad hoc? Can I do this at any time now I'm out of contract, with...

Resolved! Nokia Lumia 635 issues

As anyone else who owns a Nokia Lumia 635 phone noticed that when you go to settings and press display doesn't open goes back to settings and if on websites page scroll down page goes blank or disappears completely even when press refresh? Another sa...

Resolved! unlock samsung galaxy y

I have recently upgraded my mobile phone and would like to unlock my samsung galaxy locked into 02 which i do not use. Any suggestions please

Accessories missing from new phone

Picked up my new phone Saturday Nokia Lumia 735 to find that headset/earphones was missing from the box? It states on EE an other information sites should be in the box? I've contacted Microsoft waiting for a reply may just ring them? As anyone else ...

Resolved! I have lost mu chip and I want to keep the same number

Hi everybody, I have lost my chip but I am out of the country at the moment. Is there's a way to ask for another one and keeping the same number, online? Can it be order and deliver or do I have to go to a shop in person? Thanks a lot

Resolved! 02 Travel in France

I have O2 Travel in France but need to know what settings I need to use on my iPhone to get full advantage of my data and call allowance while avoiding additional data roaming charges. The O2 helpline told me to turn off data roaming but if I do that...

No service from O2 - no data for weeks and get cut off on customer support

After a couple of weeks without a reliable data service and poor phone connections in the Bridport area I have tried to contact support. As usual they are experiencing the same higher than normal calls so I have been listening to your poor quality mu...

o2 refusing refund on iphone in first 14 days !!!!!!!!!!!!!!!!

8 days ago i bought an iphone 5c Refurbished 16gb on 02 refresh online, £9.99 upfront and £8pm for handset and £21pm for airtime. in first 48 hours i phoned 02 to pay off the handset in full and cancel the airtime agreement. so i have paid £9.99 and ...

Problems with wifi partner

My local gym has free wifi via O2 but I'm having problems getting access - asks me to enter a code that was sent to my phone, only no matter how many times I try no text message ever comes through. I need to have wifi connection at gym, but not sure ...

free credit

I have been with 02 for years and I have never had any free credit or anything of them I am looking to go to a different network if I don't get anything off 02 it is really annoying coz most people I know get things all the time I would like somethin...

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