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@Dianne not sure which profile you are referring to but if it is account related, please contact customer services http://www.o2.co.uk/contactus
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If it's your forum username... then only our community managers can change that
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Hi @Dianne , and welcome to the forum 
If your query was linked to your Community username, I'm afraid "Diane" is already used on another account. We also don't normally change usernames on the Community, but if you'd like to discuss this further please send me a Private Message so we can chat about it 
However, if you meant that you wanted your name changed on your main O2 account, then please follow @MI5 's advice!
Thanks @Cleoriff for the mention 
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
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I quite like the spelling, it makes you remember it 
