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Level 1: Joiner
Posts: 9
Registered: โ€Ž27-12-2020
Accepted Solution

Poor service from local Transmission mast

Hi
There was some work done upgrading the equipment at the cocklebury road mast in Chippenham a month or 2 ago and ever since my signal is 2 bars and my data / call quality has gone out the window. If I go further out away from this mast and pick up another I have full signal and great data speeds / calls.
How can I report this and get this fixed please ?

Thanks in advance.
Posts: 100,428
Topics: 766
Registered: โ€Ž14-01-2013

Re: Poor service from local Transmission mast

@Dabosha 

Usually report it via the My Network app https://www.o2.co.uk/apps/my-network 

Or call O2 using any number in this guide Guide: Coronavirus Community Help and Support 

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Level 1: Joiner
Posts: 9
Registered: โ€Ž27-12-2020

Re: Poor service from local Transmission mast

Thank you once again Cleoriff 

 

take care

 

Garry

Posts: 100,428
Topics: 766
Registered: โ€Ž14-01-2013

Re: Poor service from local Transmission mast

No problem @Dabosha (Garry)

Hope coverage improves asap and Happy new year to you. Stay safe. thumbsup

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Level 1: Joiner
Posts: 9
Registered: โ€Ž27-12-2020

Re: Poor service from local Transmission mast

You too buddy

Take care and stay safe ๐Ÿ˜‰