I've been using my o2 sim for just under 2 months now and the signal coverage must be the worst in the UK. I really regret ordering an o2 pay monthly sim, I only did it so save money as I have Virgin Media broadband. I tried to cancel the contract, but the exit fee is pretty much the same price as I've got left to pay on my contract. Below is the timeline of what's happened.
28th August - Activated sim card
5th September - I report signal issues via the o2 website, I get a text they'd be in touch in 48hrs.
7th September - Text from o2 saying they're still working on the issue, update in 5 days or sooner if fixed.
12th September - Text from o2 saying they're still working on the issue, update in 7 days or sooner if fixed.
19th September - Text from o2 saying they're still working on the issue, they won't be in touch again until it is fixed.
4th October - Work apparently got carried out by o2 to improve the area's network.
25th November - Next scheduled work to be carried out by o2 to improve area's network.
I cannot get any phone signal while in work, which is very important for me to be able to access. When I am driving around my local area and on motorways such as the M6, my signal will cut out very often, interrupting music, maps, phone calls. On my caravan site in Wales, I cannot get any signal whatsoever, which I really need to have in case of family emergencies. I was previously with Voxi on the Vodafone network and not once had any issues.
As it has now been over a month of having issues and o2 not being able to fix it am I able to end my contract without paying any exit fees? If not I'll be heading to the ombudsman, as I'm really not happy with the service provided.
