Poor service from local Transmission mast

[Dabosha]

Hi
There was some work done upgrading the equipment at the cocklebury road mast in Chippenham a month or 2 ago and ever since my signal is 2 bars and my data / call quality has gone out the window. If I go further out away from this mast and pick up another I have full signal and great data speeds / calls.
How can I report this and get this fixed please ?

Thanks in advance.

[Cleoriff · Accepted solution]

@Dabosha 

Usually report it via the My Network app https://www.o2.co.uk/apps/my-network 

Or call O2 using any number in this guide Guide: Coronavirus Community Help and Support 

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[Dabosha]

Thank you once again Cleoriff 

take care

Garry

[Cleoriff]

No problem @Dabosha (Garry)

Hope coverage improves asap and Happy new year to you. Stay safe.

[Dabosha]

You too buddy

Take care and stay safe 😉