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Level 1: Joiner
Posts: 2
Registered: ‎28-08-2016
Accepted Solution

My mobile number does not shown in my phone device settings..

Hello my mobile number does not shown on my actual phone settings..If I go to settings-about phone-my number..it just says UNKNOWN.. I cannot physically input and save the number as it doesn`t give the option.. It`s a Samsung Galaxy J5 2016 phone.. I have had my same phone number for 20 years and tranferred a few years ago from EE to O2.. I was sent a new O2 SIM card when I was transferring my number from EE but since transferring my number just won`t show up on my device.. Is it to do with the SIM card sent by O2 at time of transfer? Not sure how to get this to work.. Thank you all for any possible help...  

Posts: 117,681
Topics: 576
Solutions: 16,539
Registered: ‎04-04-2012

Re: My mobile number does not shown in my phone device settings..

@Barrybados 

O2 don't push numbers to sim cards and it's not required for the phone to work.

If you want the number on the sim, you need to put your sim in an iPhone and use Settings >Phone >My Number to write to sim and save it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 6: Acolyte
Posts: 298
Registered: ‎04-08-2016

Re: My mobile number does not shown in my phone device settings..

text my number to 2020
Posts: 117,681
Topics: 576
Solutions: 16,539
Registered: ‎04-04-2012

Re: My mobile number does not shown in my phone device settings..

I'm sure the OP knows their number.......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)