Placed Order

[Darcey]

Hello, I placed an order for the Iphone XS Max on Tuesday night, It said it was in stock and could be delievered next day. However I have had all the documents come through and the money taken out of my bank but no order confimation yet. Last time I asked an O2 college they told me my credit check was still in progress. My old phone has now broken completely and i cannot get hold of anyone from O2. Anyone know why they are taken so long? 

[Cleoriff · Accepted solution]

Hi @Darcey

It may be out of stock. (O2 don't have a live ordering system.

When its dispatched you will get an email and you will be able to track it then

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

[Darcey]

Because it has not been dispatched would I be able to go in store today and see if i can change the delivery option to instore? 

[MI5]

I got mine next day from CPW so I'd cancel and reorder from there.

[Cleoriff]

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@Darcey wrote:

Because it has not been dispatched would I be able to go in store today and see if i can change the delivery option to instore? 

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To change the delivery option you would need to contact customer services @Darcey

https://www.o2.co.uk/contactus

[Marjo]

Hey @Darcey, how are you getting on with this, any progress since you last posted?