cancel
Showing results for 
Search instead for 
Did you mean: 

Placed Order

Darcey
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello, I placed an order for the Iphone XS Max on Tuesday night, It said it was in stock and could be delievered next day. However I have had all the documents come through and the money taken out of my bank but no order confimation yet. Last time I asked an O2 college they told me my credit check was still in progress. My old phone has now broken completely and i cannot get hold of anyone from O2. Anyone know why they are taken so long? 

Message 1 of 6
931 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Darcey

It may be out of stock. (O2 don't have a live ordering system.

When its dispatched you will get an email and you will be able to track it then

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 6
929 Views
5 REPLIES 5

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Darcey

It may be out of stock. (O2 don't have a live ordering system.

When its dispatched you will get an email and you will be able to track it then

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Veritas Numquam Perit

Girl in a jacket
Message 2 of 6
930 Views

Darcey
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Because it has not been dispatched would I be able to go in store today and see if i can change the delivery option to instore? 

Message 3 of 6
925 Views

MI5
Level 94: Supreme
  • 143422 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
I got mine next day from CPW so I'd cancel and reorder from there.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 6
922 Views

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Darcey wrote:

Because it has not been dispatched would I be able to go in store today and see if i can change the delivery option to instore? 


To change the delivery option you would need to contact customer services @Darcey

https://www.o2.co.uk/contactus

 

Veritas Numquam Perit

Girl in a jacket
Message 5 of 6
920 Views

Marjo
Former Staff
  • 7881 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Hey @Darcey, how are you getting on with this, any progress since you last posted? slight_smile

Message 6 of 6
887 Views