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Level 1: Joiner
Darcey
Posts: 2
Registered: ‎04-12-2018
Accepted Solution

Placed Order

on ‎06-12-2018 08:37

Hello, I placed an order for the Iphone XS Max on Tuesday night, It said it was in stock and could be delievered next day. However I have had all the documents come through and the money taken out of my bank but no order confimation yet. Last time I asked an O2 college they told me my credit check was still in progress. My old phone has now broken completely and i cannot get hold of anyone from O2. Anyone know why they are taken so long? 

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Cleoriff
Posts: 98,523
Topics: 763
Registered: ‎14-01-2013

Re: Placed Order

[ Edited ]

‎06-12-2018 08:41 - edited ‎06-12-2018 08:42

Hi @Darcey

It may be out of stock. (O2 don't have a live ordering system.

When its dispatched you will get an email and you will be able to track it then

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

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Darcey
Posts: 2
Registered: ‎04-12-2018

Re: Placed Order

on ‎06-12-2018 08:43

Because it has not been dispatched would I be able to go in store today and see if i can change the delivery option to instore? 

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MI5
Posts: 115,405
Topics: 571
Solutions: 15,781
Registered: ‎04-04-2012

Re: Placed Order

on ‎06-12-2018 08:44

I got mine next day from CPW so I'd cancel and reorder from there.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
Posts: 98,523
Topics: 763
Registered: ‎14-01-2013

Re: Placed Order

on ‎06-12-2018 08:48

@Darcey wrote:

Because it has not been dispatched would I be able to go in store today and see if i can change the delivery option to instore? 

To change the delivery option you would need to contact customer services @Darcey

https://www.o2.co.uk/contactus

 

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Marjo
Posts: 7,869
Registered: ‎23-07-2014

Re: Placed Order

on ‎07-12-2018 17:43

Hey @Darcey, how are you getting on with this, any progress since you last posted? Smiley Happy

→ COVID-19 support - Help and support from O2 during the lockdown
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