Ordering Online.

on 08-02-2015 15:37
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 08-02-2015 15:37
I'm trying to order and upgrade my iPhone through the O2 website.
I've got to the checkout and I've been trying to use the click and collect section. When I select the O2 store I want to collect it from, I keep getting this message coming up - 'Something went wrong. Please try again later'. I tried last night and today to click and collect but I'm getting the same results.
Anyone have any ideas as to why this keeps happening?
Thank you,
Liam.

on 08-02-2015 15:48
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 08-02-2015 15:48
Lots of issues with o2 online ordering currently

on 08-02-2015 15:49
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 08-02-2015 15:49
So many have been affected recently with out of stocks and failed courier attempts etc

on 08-02-2015 15:49
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 08-02-2015 15:49
That way you get to upgrade and collect your phone at the same time.

on 08-02-2015 15:50
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 08-02-2015 15:50
@Anonymous This going to sound a bit random but there's a reason why I'm asking...
if you look at my O2, your personal details, is there anything on there, like your name for example that has just initials and a dot instead of the full word?
- 96205 Posts
- 614 Topics
- 7180 Solutions
on 08-02-2015 15:56
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 08-02-2015 15:56
It just seems to me that the website is not fit for purpose. Save the hassle and go instore as suggested.
- 152427 Posts
- 651 Topics
- 29095 Solutions
on 08-02-2015 16:09
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 08-02-2015 16:09
Do a quick search on here and you'll see the amount of problems people have, not only with ordering, but stock levels through to delivery.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 129028 Posts
- 836 Topics
- 7605 Solutions
08-02-2015 17:45 - edited 08-02-2015 17:46
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
08-02-2015 17:45 - edited 08-02-2015 17:46
@Anonymous was the OP who asked about click and collect a couple of days ago. (I do remember some things :smileywink:) I think work commitments made it easier to order this way.
No idea why the website wont allow him to continue with it. Is there ever an instance where some O2 shops don't participate in the C+C scheme? If so, the website info didn't indicate this......
Veritas Numquam Perit

on 08-02-2015 18:27
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 08-02-2015 18:27
Everything in my details on my O2 look ok, with none of what you said being present!
Liam.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 08-02-2015 20:39
Your memory serves you well 😉 Yes that was me who asked about click and collect a couple of days ago.
The reason why I'm trying to do it via website is, the iPhone 6 that I want is the silver 64GB one, but when I went to my local shop they didn't have the silver in 64GB in stock, they told me it would be 5-10 days time before they had any in stock. On the website, they still didn't have the silver in 64GB in stock, but it would be up to 7 days to deliver. Also, it would be more convienent for me.
I shall try a couple of more times, before venturing out to the O2 shop.
Liam.

