Order delivery

[RoseBud]

I ordered my Samsung S8 on Friday and paid for Sunday delivery £8.99. I haven’t received any tracking details from O2 and the status online as it stands right now on the Sunday still says in process! I’d be really annoyed if I don’t receive my item today can anyone help?

[Cleoriff · Accepted solution]

Hi @RoseBud Until you receive a dispatch email from O2 you won't be getting the phone today

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Edited to add. If it doesn't arrive today, ring customer services and ask for the status on delivery and also request your £8.99 back https://www.o2.co.uk/contactus

[MI5]

Only customer service can help you I’m afraid.
It’s most likely out of stock and until you get the dispatch email, it means it hasn’t left o2 yet.
http://www.o2.co.uk/contactus

[Cleoriff]

Deleted by me. Comment not required...

[RoseBud]

Hi thanks for this! I thought as much I’ve caled them and no one is being honest about it it’s super annoying.

[Cleoriff]

This generally means the order you placed is out of stock @RoseBud

O2 do NOT have a live stock ordering system

[RoseBud]

So I’ve spoken to them and they’ve said they’ve rescheduled the delivery for tomorrow without informing me as there’s a ‘backlog’ with delivery this is ridiculous. Not happy with O2 at all!!

[MI5]

Make sure you get you delivery charges refunded too but this is the reason that we always recommend going in store to buy unless you’re not in a hurry to receive your order.

[Cleoriff]

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@RoseBud wrote:
So I’ve spoken to them and they’ve said they’ve rescheduled the delivery for tomorrow without informing me as there’s a ‘backlog’ with delivery this is ridiculous. Not happy with O2 at all!!

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So many times this happens @RoseBud So disappointing particularly when you have paid over the odds for Sunday delivery. As I said earlier, make sure they refund you that £8.99. Best of luck and I hope you get it tomorrow.

Welcome to the forum by the way

[RoseBud]

Thanks @MI5 O2 have refunded the £8.99 and also credit my account as good will with £20. Best they can do I guess. Hopefully it comes tomorrow.

Thanks for the replies all! Have a great Sunday