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Order delivery

RoseBud
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I ordered my Samsung S8 on Friday and paid for Sunday delivery £8.99. I haven’t received any tracking details from O2 and the status online as it stands right now on the Sunday still says in process! I’d be really annoyed if I don’t receive my item today can anyone help?
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Cleoriff
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Hi @RoseBud Until you receive a dispatch email from O2 you won't be getting the phone today

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Edited to add. If it doesn't arrive today, ring customer services and ask for the status on delivery and also request your £8.99 back https://www.o2.co.uk/contactus

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Cleoriff
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Hi @RoseBud Until you receive a dispatch email from O2 you won't be getting the phone today

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Edited to add. If it doesn't arrive today, ring customer services and ask for the status on delivery and also request your £8.99 back https://www.o2.co.uk/contactus

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MI5
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Only customer service can help you I’m afraid.
It’s most likely out of stock and until you get the dispatch email, it means it hasn’t left o2 yet.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Cleoriff
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Deleted by me. Comment not required...

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RoseBud
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Hi thanks for this! I thought as much I’ve caled them and no one is being honest about it it’s super annoying.
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Cleoriff
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This generally means the order you placed is out of stock @RoseBud

O2 do NOT have a live stock ordering system

 

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RoseBud
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So I’ve spoken to them and they’ve said they’ve rescheduled the delivery for tomorrow without informing me as there’s a ‘backlog’ with delivery this is ridiculous. Not happy with O2 at all!!
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MI5
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Make sure you get you delivery charges refunded too but this is the reason that we always recommend going in store to buy unless you’re not in a hurry to receive your order.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@RoseBud wrote:
So I’ve spoken to them and they’ve said they’ve rescheduled the delivery for tomorrow without informing me as there’s a ‘backlog’ with delivery this is ridiculous. Not happy with O2 at all!!

So many times this happens @RoseBud So disappointing particularly when you have paid over the odds for Sunday delivery. As I said earlier, make sure they refund you that £8.99. Best of luck and I hope you get it tomorrow.

Welcome to the forum by the way Welcome

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RoseBud
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Thanks @MI5 O2 have refunded the £8.99 and also credit my account as good will with £20. Best they can do I guess. Hopefully it comes tomorrow.

Thanks for the replies all! Have a great Sunday
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