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Level 1: Joiner
Posts: 4
Registered: ‎14-04-2012

O2 recycling

I've just upgraded to the samsung s9+ so I traded my s8+ in. They offered £300 then today contacted me to say they'd only offer £60 as the screen has LCD damage. The phone was immaculate. I only got it in august 2017. If that's the case surely I can return the phone to o2 to be fixed under warranty?
Posts: 80,165
Topics: 495
Solutions: 9,577
Registered: ‎04-04-2012

Re: O2 recycling

It’s a common scam from o2 recycle to do this kind of thing.
Ask for it to be returned to you and trade it in to CEX instead.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 7,205
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Registered: ‎17-03-2015

Re: O2 recycling

They do this all the time. You will get the price you want or more at CEX
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Posts: 56,593
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Registered: ‎14-01-2013

Re: O2 recycling

I wish someone would take a close look at this appalling practice by O2 Recycle. They are constantly getting away with this.

Scamming customers is disgusting Smiley Mad

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Level 60: Scholar
Posts: 10,612
Registered: ‎31-03-2010

Re: O2 recycling

I've lost count of the number of times I've seen similar threads like this one. I wonder how many people who don't come to this forum buy into what O2 Recycle tells them, and wind up getting so much less when they send in their phones? It's an unscrupulous practice.

I DO NOT WORK FOR O2
Posts: 12,468
Topics: 62
Registered: ‎14-01-2014

Re: O2 recycling

Worth noting, oled burn in is classed as screen damage and if even slightly there, they'll jump at chance to rip you off.
Also worth noting, Samsung warranty covers burn in.
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Re: O2 recycling

Level 13: Prompter
Posts: 717
Registered: ‎27-11-2017

Re: O2 recycling


@viridiswrote:
Worth noting, oled burn in is classed as screen damage and if even slightly there, they'll jump at chance to rip you off.
Also worth noting, Samsung warranty covers burn in.

thanks for that! 

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Posts: 7,205
Topics: 98
Kudos: 1,479
Solutions: 460
Registered: ‎17-03-2015

Re: O2 recycling

[ Edited ]

It’s the same with both O2 Recycle & O2 repairs(Anovo) are all Con artists & fail the consumer 

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Level 1: Joiner
Posts: 4
Registered: ‎14-04-2012

Re: O2 recycling

I'm in the o2 shop now to send it back. Staff are saying oooh we don't know if it's covered and don't seem to have a clue. I've checked the screen once I got it back and can't see a thing. I do think they are trying it on.