cancel
Showing results for 
Search instead for 
Did you mean: 

O2 recycling

Connie
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I've just upgraded to the samsung s9+ so I traded my s8+ in. They offered £300 then today contacted me to say they'd only offer £60 as the screen has LCD damage. The phone was immaculate. I only got it in august 2017. If that's the case surely I can return the phone to o2 to be fixed under warranty?
Message 1 of 21
2,555 Views
20 REPLIES 20

MI5
Level 94: Supreme
  • 143426 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
It’s a common scam from o2 recycle to do this kind of thing.
Ask for it to be returned to you and trade it in to CEX instead.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 21
1,885 Views

Anonymous
Not applicable
They do this all the time. You will get the price you want or more at CEX
Message 3 of 21
1,875 Views

Cleoriff
  • 122361 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

I wish someone would take a close look at this appalling practice by O2 Recycle. They are constantly getting away with this.

Scamming customers is disgusting Smiley Mad

Veritas Numquam Perit

Girl in a jacket
Message 4 of 21
1,868 Views

Bambino
Level 84: Resplendent
  • 22942 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

I've lost count of the number of times I've seen similar threads like this one. I wonder how many people who don't come to this forum buy into what O2 Recycle tells them, and wind up getting so much less when they send in their phones? It's an unscrupulous practice.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 5 of 21
1,849 Views

viridis
Level 56: Guvnor
  • 13530 Posts
  • 106 Topics
  • 308 Solutions
Registered:
Worth noting, oled burn in is classed as screen damage and if even slightly there, they'll jump at chance to rip you off.
Also worth noting, Samsung warranty covers burn in.
Message 6 of 21
1,840 Views

jonsie
Level 94: Supreme
  • 92917 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Anonymous
Not applicable

@viridiswrote:
Worth noting, oled burn in is classed as screen damage and if even slightly there, they'll jump at chance to rip you off.
Also worth noting, Samsung warranty covers burn in.

thanks for that! 

Message 8 of 21
1,826 Views

Anonymous
Not applicable

It’s the same with both O2 Recycle & O2 repairs(Anovo) are all Con artists & fail the consumer 

Message 9 of 21
1,818 Views

Connie
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I'm in the o2 shop now to send it back. Staff are saying oooh we don't know if it's covered and don't seem to have a clue. I've checked the screen once I got it back and can't see a thing. I do think they are trying it on.
Message 10 of 21
1,735 Views