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O2 recycle

Anonymous
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I have (had) a Blackberry Bold that I had as an upgrade but never really used at a push two months use, as you can imagine it was in immaculate condition. I took it to my local O2 store to recycle thinking it was all assessed and paid in store, which I now know it isn't, it gets sent away to O2 recycle.  I discussed with the store assistant that I was a bit worried that once they have your phone they start to knock money off. She said that they would find it hard to find a scratch on it and the only problem she could see would be if it didn't make calls etc (which it did). So I let it go.

 

Text message from o2 recycle telling me that 75% is getting knocked off my phone. I email for a reason but no reply, so phone. The problem is screen damage although she did say this may be screen burn and not a scratch. I said it was in perfect condition when it left me and was told basically that it wasn't an O2 recycle problem and contact the Royal mail, packed by the shop I said, still not our problem said the operator but you could try the shop first.

 

So at the end of the day I am going to have a damaged phone returned to me. As I originally thought it was an in store job I did not take photos of the phone before I went . I will pursue a claim but lack of proof of condition before it left me makes it highly unlikely any money will come my way.

 

So What is good practice before sending your phone to recycle?

 

Fully charged.

 

 

Take a video of phone working and making calls.

 

Be honest with yourself about damage.

 

I would still take to O2 shop as packaging would be out of your hands.

 

Read terms a conditions.

 

Anything anyone would like to add?

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Anonymous
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@jonsie wrote:

I for one wouldn't blame you if that's what you decide to do....


Well the 14 day thing is there to be used, after all.

 

@(And this advice is better than your suggestion yesterday of pinching a phone from an O2 shop @jonsie Evil )

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Anonymous
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@MI5 wrote:
Nothing to stop the shop paying out the customer and reclaiming the money from the recyclers. They could also hang on to the phones until they got, say 10, and post them all together in one box to save on postage costs.

10 phones to recycle?  I think we are at the point where it'll become easier to just shovel them around all sell them by weight Smiley Very Happy.

 

It's going to end up being as bad as the people who used to sell recycled floppy discs at Brick Lane market 20 years ago.  At the end they became so worthless, the plastic bag you carried them home in was more than the disks.  It wasn't even worth them erasing them and sticking new labels over the old ones.

 

 

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Anonymous
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Sent My Samsung Galaxy Ace La Fleur & was sent an email saying my payment had been reduced £10. Considering i was only quoted £16 a ten pound reduction was HUGE. On closer inspection i noticed they hadn't even revised the Correct phone! It was some sort of Motorola. I was close to being payed for a phone half the quality of the model i sent in. Still waiting for a reply by email. The service is shocking. Do NOT recommend.
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MI5
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Many of us her don't recommend it either.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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Just ask for your phone back and check out the price you will get at CEX.

*The Game Is On*

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jonsie
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A bit of a joke company for me and I would never consider using them. Too many unknowns, variables and downright deceit.

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Toby
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Hi @Anonymous,

Welcome to the community! Sorry to hear about this. Have you contacted O2 Recycle again? I'm sure they will do all they can to rectify the mistake for you. 

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
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• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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BeeTee
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Sadly I had the same experience just this week - sent them an immaculate iPhone 6 in O2's recycling package, as ainstructed - and today I received an email telling me the phone is damaged, the screen is coming loose and there is discolouration - neither of which was the case when I sent it off - so they won't be the quoted amount of £180.00 but £36.00 - a money-making racket if ever I have come across one. Angry? Hopping mad, more like.

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MI5
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I'd make a complaint http://www.o2.co.uk/how-to-complain
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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@BeeTee wrote:

Sadly I had the same experience just this week - sent them an immaculate iPhone 6 in O2's recycling package, as ainstructed - and today I received an email telling me the phone is damaged, the screen is coming loose and there is discolouration - neither of which was the case when I sent it off - so they won't be the quoted amount of £180.00 but £36.00 - a money-making racket if ever I have come across one. Angry? Hopping mad, more like.


Sadly this is a common trick from O2 recycle. I have rarely heard of anyone actually getting the amount quoted when they send the phone in. We would always advise you take pictures of the phone and let O2 recycle know that you have done this. You should just ask for the phone back and take it elsewhere.. like CEX

*The Game Is On*

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