I have (had) a Blackberry Bold that I had as an upgrade but never really used at a push two months use, as you can imagine it was in immaculate condition. I took it to my local O2 store to recycle thinking it was all assessed and paid in store, which I now know it isn't, it gets sent away to O2 recycle. I discussed with the store assistant that I was a bit worried that once they have your phone they start to knock money off. She said that they would find it hard to find a scratch on it and the only problem she could see would be if it didn't make calls etc (which it did). So I let it go.
Text message from o2 recycle telling me that 75% is getting knocked off my phone. I email for a reason but no reply, so phone. The problem is screen damage although she did say this may be screen burn and not a scratch. I said it was in perfect condition when it left me and was told basically that it wasn't an O2 recycle problem and contact the Royal mail, packed by the shop I said, still not our problem said the operator but you could try the shop first.
So at the end of the day I am going to have a damaged phone returned to me. As I originally thought it was an in store job I did not take photos of the phone before I went . I will pursue a claim but lack of proof of condition before it left me makes it highly unlikely any money will come my way.
So What is good practice before sending your phone to recycle?
Take a video of phone working and making calls.
Be honest with yourself about damage.
I would still take to O2 shop as packaging would be out of your hands.
Read terms a conditions.
Anything anyone would like to add?
O2 Recycle is run for charity purposes not for profit, so prices paid are never going to be that high, if you want a good price sell it privately.
Got to agree its a shame it would be nice to have some form of checklist the instore employees could do to give you a rough idea where you stand on reductions due to damages. If happily pay extra for some kind of insurance against postage.
Don't get me wrong I'm all for charity but I can imagine with the amount of "faulty" handsets they pay sod all for they probally make some money out of it.
It's run completely not for profit. Over £40 million in revenue has gone to charities since they started.
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