I have (had) a Blackberry Bold that I had as an upgrade but never really used at a push two months use, as you can imagine it was in immaculate condition. I took it to my local O2 store to recycle thinking it was all assessed and paid in store, which I now know it isn't, it gets sent away to O2 recycle. I discussed with the store assistant that I was a bit worried that once they have your phone they start to knock money off. She said that they would find it hard to find a scratch on it and the only problem she could see would be if it didn't make calls etc (which it did). So I let it go.
Text message from o2 recycle telling me that 75% is getting knocked off my phone. I email for a reason but no reply, so phone. The problem is screen damage although she did say this may be screen burn and not a scratch. I said it was in perfect condition when it left me and was told basically that it wasn't an O2 recycle problem and contact the Royal mail, packed by the shop I said, still not our problem said the operator but you could try the shop first.
So at the end of the day I am going to have a damaged phone returned to me. As I originally thought it was an in store job I did not take photos of the phone before I went . I will pursue a claim but lack of proof of condition before it left me makes it highly unlikely any money will come my way.
So What is good practice before sending your phone to recycle?
Take a video of phone working and making calls.
Be honest with yourself about damage.
I would still take to O2 shop as packaging would be out of your hands.
Read terms a conditions.
Anything anyone would like to add?
Just thought I would tidy up the thread. I phoned last Wednesday as the phone still had not arrived, after a bit of delay and discussions with his co workers he said he would email his managers as there was a problem and he would phone me back that night. It was actually the Thursday that I got the call to let me know that the phone was no longer in the system and I would be payed the full amount, I accepted.
I am glad that it is all over but I really would have liked to have seen the condition of the phone.
Thanks to everyone who took the time to reply to this thread.
Only issue in doing instore condition reports is it won't prevent "damage" in transit.
It does seem rather suspect:( its a shame the payment cannot be done instore as well.
As long as both the store and the customer has signed it damage in transit in my opinion would be down to o2 and they would have to claim off of the company they use it really isn't the customers problem
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