O2 recycle scam
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on 11-01-2020 14:18
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on 11-01-2020 14:24
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on 11-01-2020 14:31
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on 11-01-2020 14:31
This isn't the first time we have heard this. See what tracking the post office can supply you with and meanwhle I will tag our managers @Marjo and @Martin-O2 to see if they can help.
They wont be on the forum till Monday though so pop back then and maybe someone will be able to help you.
You could also threaten O2 Recycle that you will be making a complaint and they may magically find your device. However, dont go down the complaint route until one of our community managers contacts you on Monday.
Best of luck and welcome to the forum
Veritas Numquam Perit
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on 11-01-2020 14:32
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on 11-01-2020 14:32
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 11-01-2020 14:35
Normally they give high price then after receipt it is reduced to nothing.
Not received is difficult hope you sent by special delivery by Royal mail choosing appropriate compensation amount if lost in post.
If they signed for it and you have signature proof then that's great you will have to take a case against them.
Good luck hope all goes well eventually for you.
HAPPINESS IS BEE SHAPED
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on 11-01-2020 14:35
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on 11-01-2020 14:47
Many things happen of course, awful things scam texts, funds removed by despicable scammers by direct billing, not only from o2 either. This company is one of o2s trusted partners 😡
Let us know how you get on.
Welcome to the o2 community forum we like to help if we can😁
HAPPINESS IS BEE SHAPED
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on 11-01-2020 15:44
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on 11-01-2020 15:44
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on 11-01-2020 17:41
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on 11-01-2020 17:41
If you sent the phone recorded postage there should be proof of delivery online as there will be a signature. If there isn't then the claim should be against Royal Mail. Good luck with this.
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on 13-01-2020 17:07
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on 13-01-2020 17:07
well what do you know they have my phone! and theyve came back with a fantastic revised offer of £8.60 the original offer was £43 its a near perfect galaxy s6! id prefer to smash it into pieces than accept that! screen burn in my ****!!! i am actually raging with myself for not reading up about these con merchants first! ive learned a valuable lesson! thanks for your help guys!

